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FAQ

What is Nero Credit?

Credits enable you to use all AI-powered features on Nero web apps and Windows desktop apps.

Usually processing 1 image costs 1 Nero Credit.

Here are the details of the Nero Credits consumed by different web services.

Web service	Nero Credits consumption
Image Upscaler: Photograph, Anime, Standard model	1 Nero Credit = x2 upscaling 2 Nero Credits = x4 upscaling
Image Upscaler: Face Enhancement	1 Nero Credit = 1 image processing
Image Upscaler: Business model	10 Nero Credits = 1 image processing
Photo Restoration	1 Nero Credit = 1 scratch fix; 1 Nero Credit = 1 colorize; 1 Nero Credit = 1 face enhancement
Colorize Photo	1 Nero Credit = 1 image processing
Face Animation	2 Nero Credits = 1 image processing
Avatar Generator	30 Nero Credits = 1 profile creation
	20 Nero Credits = 10 images generation 50 Nero Credits = 50 images generation 80 Nero Credits = 100 images generation


Background Remover	2 Nero Credits = 1 image processing
Image Denoiser	1 Nero Credit = 1 image processing
Image Compressor	1 Nero Credit = 1 image processing
Cartoonize Photo	1 Nero Credit = 1 image style processing 3 Nero Credits = 1 HD image style processing

However, depending on how many AI models are involved, the costs might be multiplied.

Can I cancel my subscription?

Yes, you can cancel your subscription by turning off the auto-renewal at any time in your account settings.

Your Credits will be lost along with other benefits at the end of the billing period.

Can I get a refund?

Once your subscription is activated and the Nero Credits are used, refunds are not allowed.

Why did the Credits not arrive after I paid?

There may be a delay in the arrival of the Credits, and the arrival time of the Credits may vary slightly under different network conditions.

In order to ensure the accurate arrival of the Credits, please make sure that the e-mail address you fill in the shopping cart is the same as the e-mail address of your login account.

If you have any other problems with your Credits not being credited, please send email to us ( feedback@nero.com ).

Do Nero Credits have an expiration date?

Credits will remain valid for the duration of the subscription, unless they are fully utilized. When the subscription expires, the Credits will also expire.

What is the Nero Credit Pack?

The Credit Pack will allow you to raise the budget if the subscription plan is not enough.

Purchases can only be made once the subscription is active. If you cancel the subscription, you will lose all accumulated credits.

Is there any limit on Subscription?

Your subscription plan limits the maximum number of Credits that you can use.

How many Nero Credits can I store up?

The maximum number of Credits you can accumulate = Subscription max limit + Credit Pack limit. E.g., if you keep the active Pro Pass subscription of 300-credit per month and one 100-credit Credit Pack, you can accumulate up to 400 Credits.

What if I need more Nero Credits?

If you have spent all Credits out of the current subscription plan, you can buy the Credit Pack in parallel. If you need more images or higher resolution - drop us a message at feedback@nero.com

How can I get more free bonus Nero Credits?

You can get 20 permanent Nero Credits if you subscribe our Nero Newsletter.