Credits enable you to use all AI-powered features on Nero web apps and Windows desktop apps.

Usually processing 1 image costs 2 Nero Credits.

Here are the details of the Nero Credits consumed by different web services.

However, depending on how many AI models are involved, the costs might be multiplied.

Yes, you can cancel your subscription by turning off the auto-renewal at any time in your account settings.

Once your subscription is activated and the Nero Credits are used, refunds are not allowed.

Our new enhancement model will gradually support a range of advanced features, including Photo Restoration, Colorize Photo, Background Generator, Background Changer, Background Remover, Object Remover, Face Swap, Cartoonize Photo, , Pixelate Image, and Christmas Photo Generator, enabling more powerful and creative image transformations. This model delivers more realistic results, preserves the original image better, enhances fine details, and minimizes errors.

Credits will be delivered once your payment is successfully completed. In some cases, there may be a short delay because the payment provider needs time to confirm the transaction. We can only issue Credits after the payment is fully processed.

This delay is part of the normal payment procedure and is not caused by our system.

To ensure your Credits arrive smoothly:

Still no Credits? Feel free to reach out to us at feedback@nero.com — we’re here to help!

For monthly plans, credits are issued and refreshed on your monthly billing date. For yearly plans, credits are issued and refreshed once a year on your billing date.

Early payments or renewals do not accelerate the credit delivery — credits will always be available starting from your next billing cycle.

Auto-renewal may charge you a bit earlier to ensure Credits arrive on time. However, Credits are delivered based on your actual subscription cycle, not the time of payment. Early charges help avoid delays but won’t trigger early credit delivery.

If you have questions, contact us at feedback@nero.com .

Credits will remain valid for the duration of the subscription, unless they are fully utilized. When the subscription expires, the Credits will also expire.

The Credit Pack will allow you to raise the budget if the subscription plan is not enough.

Purchases can only be made once the subscription is active. If you cancel the subscription, you will lose all accumulated Credits.

Your subscription plan limits the maximum number of Credits that you can use.

The maximum number of Credits you can accumulate = Subscription max limit + Credit Pack limit. E.g., if you keep the active Pro Pass subscription of 300-credit per month and one 100-credit Credit Pack, you can accumulate up to 400 Credits.

If you have spent all Credits out of the current subscription plan, you can buy the Credit Pack in parallel. If you need more images or higher resolution - drop us a message at feedback@nero.com

You can get 20 permanent Nero Credits if you subscribe our Nero Newsletter.